企业通过ISO9001质量管理体系认证的意义

ISO9001的巨大意义,一、通过引入先进的管理理念和管理方法，促进企业的管理与国际惯例接轨。ISO9001管理理论给出任何一个组织开展质量管理应该遵循的八项质量管理原则，包括“以顾客为关注焦点、领导作用、全员参与、过程方法、管理的系统方法、持续改进、基于事实的决策方法、与供方互利的关系”。基于八项质量管理原则建立的质量管理体系，将使企业在消费者的管理、供应商的管理以及内部人力资源的管理等诸方面，建立相应的程序文件，并实施文件，并建立完整的纪录，基本上搭建一个与国际惯例接轨的质量管理体系，进一步提高服务质量，为企业构筑一个良好的运营平台，在这个平台上实施企业的战略实施。

二、帮助企业建立自我发现问题、自我完善的机制

在咨询过程中，咨询小组和企业的贯标小组将严格按体系文件要求运作，引入内外监督机制，促进服务质量和水平的持续改进，增强客户满意。

ISO9001的一个重要要求是“说到要做到”，严格执行体系文件要求是每一位员工应该履行的基本职责。管理相对规范的组织过去也有很多管理制度，但大多成了一种摆设或作为应付检查的一种手段，不能得到很好地执行，就其原因一是因为制度本身缺乏科学性、系统性，有的甚至自相矛盾，让员工无所适从；二是缺乏可操作性，“大话”、“场面话”较多，而像ISO9001规定的“5W1H”的具体管理细节少。员工不知道如何执行，因此出了问题推诿扯皮的现象也就不可避免。三是缺乏一个有效的内外监督机制，是否执行、执行的效果如何没有形成一个系统的、科学的检查机制。一套好的体系文件只有在严格执行之后才能真正给组织带来增值，其严格执行，一方面靠管理者通过培训、教育来增强员工自觉执行文件要求的积极性；另一方面，ISO9001还要求建立内部监督机制，通过内部质量审核过程，定期由有资格的内部审核员对整个质量管理体系运行的符合性、有效性进行评价，找出不符合要求的事实，开列不合格报告，并要求责任部门就不符合事实，举一反三，采取纠正措施防止其再次发生。既实现了对工作质量的监督又实现了对产品、服务质量的持续改进。再次，通过管理评审过程，定期由最高管理层对整个质量管理体系包括质量方针、质量目标的持续适宜性、充分性和有效性进行评审，找出问题、商讨对策，制订并实施改进计划，促进产品、服务质量和水平、顾客满意度、经济效益和社会效益的持续提高。另外，通过国家认证机构每年要对质量管理体系的符合性、有效性进行监督审核，对不符合标准、相关法律法规和文件要求的事项开列不合格报告，并要求公司举一反三，采取措施防止其再次发生，对不符合程度较为严重的取消认证资格。从外部监督的角度促进企业规范质量管理，严格执行标准、相关法律法规和体系文件的要求。这样，通过引入质量管理体系，就能建立一个外部和内部相互呼应的管理体系，在这个体系中，企业将发现自己公司内部存在的不足，采取纠正措施，并分析预防措施，从而实现整个组织的持续改进。

三、培训一批高水平的管理骨干，提高企业在各个管理领域的战斗力。

中国质量认证信息网通过几年的努力，为200家咨询客户培养了大批的管理梯队，受到了客户的高度赞誉。因此在给企业的咨询过程中，中国质量认证信息网公司将坚持“受之以鱼不如受之以渔”的观念，为企业培养大批即了解自己的管理及服务状况、又理解ISO9000的理论和要求、又掌握ISO9001与实际结合的技巧和方法的骨干队伍，大大提高质量管理体系的运营力。

四、ISO9001证书的获得，将证明企业的各个管理过程都能得到有效的控制，能够为客户提供满足客户和法律法规需求的服务，从而赢得消费者和供应商的信赖，从而提高企业的品牌度和美誉度，进而实现企业的品牌战略，为以最快速度赢得市场先机做好充分的准备。

The significance of enterprise through ISO9001 quality management system certification

The significant importance of ISO9001 lies in promoting the alignment of corporate management with international practices through the introduction of advanced management concepts and methods. ISO9001 management theory outlines eight quality management principles that any organization should follow, including "customer focus, leadership role, participation of all staff, process approach, systematic approach to management, continuous improvement, fact-based decision-making, and mutually beneficial relationships with suppliers." Establishing a quality management system based on these eight quality management principles will enable companies to establish corresponding procedural documents and implement them in various aspects such as consumer management, supplier management, and internal human resource management, thereby building a comprehensive record and basically establishing a quality management system aligned with international practices. This further enhances service quality and constructs a favorable operational platform for the company to implement its strategies.

Second, help enterprises to establish a mechanism of self-discovery and self-improvement

During the consultation process, the consulting team and the companys standardization team will operate strictly in accordance with the requirements of the system documents, introduce internal and external supervision mechanisms, promote continuous improvement of service quality and level, and enhance customer satisfaction.

An important requirement of ISO9001 is "to do what you say," strictly implementing the requirements of system documents is a fundamental duty that every employee should fulfill. In the past, organizations with relatively standardized management also had many management systems, but most of them became mere decorations or means to cope with inspections, failing to be effectively implemented. The reasons for this are: firstly, the systems themselves lack scientific and systematic approaches, with some even contradictory, leaving employees at a loss; secondly, they lack operability, with more emphasis on general statements and formalities, while specific management details such as the "5W1H" specified by ISO9001 are scarce. Employees do not know how to implement these, thus issues inevitably arise and are often attributed to buck-passing. Thirdly, there is a lack of an effective internal and external supervision mechanism, lacking a systematic and scientific inspection mechanism to ensure execution and evaluate its effectiveness. A good set of system documents can only truly add value to the organization when strictly enforced. Strict enforcement relies on managers enhancing employees initiative to comply with document requirements through training and education; additionally, ISO9001 requires the establishment of an internal supervision mechanism, where qualified internal auditors regularly assess the compliance and effectiveness of the entire quality management system during internal quality audits, identifying non-conformities and documenting themNon-conforming reports are required nd the responsible departments are urged to take corrective actions based on the facts of non-conformity to prevent recurrence. This not only achieves supervision of work quality but also promotes continuous improvement of product and service quality. Furthermore, through the management review process, senior management regularly evaluates the suitability, adequacy, and effectiveness of the entire quality management system, including quality policies and objectives, identifies issues, discusses countermeasures, formulates and implements improvement plans, thereby continuously enhancing product and service quality, customer satisfaction, economic benefits, and social benefits. Additionally, the national certification body annually supervises and audits the compliance and effectiveness of the quality management system, issues non-conforming reports for matters that do not meet standards, relevant laws, regulations, and documentation requirements, and requires the company to take corrective actions to prevent recurrence, with disqualification from certification for more serious non-conformities. From an external supervision perspective, this promotes standardized quality management within the company, strictly enforcing standards, relevant laws, regulations, and system documents. Thus, by introducing a quality management system, an interconnected internal and external management system can be established where the company identifies its internal deficiencies, takes corrective actions, and analyzes preventive measuresThus, the whole organization can be continuously improved

Third, train a group of high-level management backbone to improve the combat effectiveness of enterprises in various management fields.

China Quality Certification Information Network has, through several years of effort, cultivated a large number of management teams for 200 consulting clients, earning high praise from clients. Therefore, in the process of consulting enterprises, China Quality Certification Information Network will adhere to the concept that "giving a man a fish feeds him for a day; teaching a man to fish feeds him for a lifetime," aiming to cultivate a core team of personnel who not only understand their own management and service conditions but also comprehend the theories and requirements of ISO9000, and master the skills and methods of integrating ISO9001 with practice, significantly enhancing the operational capabilities of the quality management system.

4. The acquisition of the ISO9001 certificate will demonstrate that all management processes within the company can be effectively controlled, enabling it to provide services that meet customer and regulatory requirements, thereby earning the trust of consumers and suppliers, enhancing the companys brand recognition and reputation, thus achieving the companys brand strategy and preparing adequately for the fastest possible market entry.